Field service · Head to head
BigChange vs Commusoft
The two UK mid-market specialists — one built for vans, one built for certificates. Overlapping in the brochure, surprisingly different on a Tuesday.
BigChange
8.3/10vs
Commusoft
7.7/10| BigChange | Commusoft | |
|---|---|---|
| Design centre | Fleet-led mixed reactive + planned work | Compliance-led trades (gas, heating, fire, security) |
| Compliance docs | Good document/date workflows | Best-in-class certificate workflows |
| Fleet hardware | Bundled tracker + tablet + dashcams | None |
| Pricing | Published tiers from ~£79.95/licence/mo | Quote-based, ~£50–£150/user/mo reported |
| Trial | No | No |
| Distinct ace | BigChange Network subcontractor allocation | PPM/SLA machinery for contract books |
Where BigChange wins — and where Commusoft wins
BigChange
- Fleet hardware, tracking and payments inside one bill
- Published pricing makes budgeting honest
- Broader across mixed trades and light logistics
Commusoft
- Certificate workflows and service reminders built for regulated trades
- Deeper planned-preventive-maintenance and SLA tooling
- Often a sharper fit for pure gas/fire/heating businesses
Our verdict
If your week is vans, callouts and varied trades, BigChange. If your week is certificates, PPM schedules and SLA obligations, Commusoft. Both refuse trials — insist on scripted demos of your three ugliest real workflows, and make each vendor show the other one losing.
How we compare: assessments draw on vendor documentation, published pricing, product testing where noted, and our published methodology. Prices are indicative entry-level figures — confirm current plans with vendors. We may earn commission from links on this page; it never affects our verdicts.